1. Introduction
Welcome to Moroccan Rug Area, based in Marrakech, Morocco. These terms and conditions govern your use of our website, services, and the purchase of our products, including rugs, carpets, pillows, poufs, and antiques. By accessing our website or making a purchase, you agree to comply with and be bound by these terms.
2. Ordering and Payment
2.1. Product Information:
We strive to provide accurate product descriptions, but colors, sizes, and patterns may vary slightly due to the handmade nature of our items.
2.2. Ordering Process:
To place an order, you must provide accurate and complete information. We reserve the right to refuse or cancel orders at our discretion.
2.3. Payment:
Payment is required at the time of purchase. We accept various payment methods, and all transactions are processed in the currency stated on the website.
3. Shipping and Delivery
3.1. Shipping Fees:
Shipping is free.
3.2. Delivery Times:
Delivery times vary between 3 to 14 days. These times are estimates and may be extended due to customs, local postal services, or other unforeseen circumstances.
3.3. Shipping Addresses:
It is your responsibility to provide accurate shipping information. We are not liable for any delivery issues resulting from incorrect addresses.
4. Returns and Refunds
4.1. Return Policy:
We accept returns within 14 days of receipt of the product for a full refund or exchange. Items must be in their original condition and packaging.
4.2. Return Shipping:
You are responsible for return shipping costs, except in cases of defective or damaged items.
4.3. Refunds:
Refunds will be processed within a reasonable timeframe once we receive and inspect the returned item.
5. Warranty and Quality
5.1. Product Quality:
Our products are handmade, and slight variations in color, texture, and pattern are part of their unique charm.
5.2. Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately for a replacement or refund.
6. Privacy and Data Protection
6.1. Privacy Policy:
We respect your privacy and handle your personal information in accordance with our Privacy Policy. Please review it for more details.
7. Intellectual Property
7.1. Copyright:
All content on our website, including images, text, and designs, is protected by copyright. You may not use our content without our written permission.
8. Limitation of Liability
8.1. Disclaimer:
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
9. Governing Law and Jurisdiction
9.1. Jurisdiction:
These terms and conditions are governed by Moroccan law, and any disputes will be resolved in the courts of Marrakech, Morocco.
10. Changes to Terms and Conditions
10.1. Updates:
We reserve the right to modify these terms and conditions at any time. Please review them periodically for any changes.
By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions. For any questions or concerns, please contact us at contact@moroccanrugarea.com.
